1. Order Cancellation:

   • Orders may be canceled within a 12-hour window from the time of payment.
   • Please initiate order cancellation requests by emailing us directly.

2. Product Returns:

   • Returns are accepted within 14 days of receipt.
   • Eligibility criteria include:
     • Product malfunction upon arrival.
     • Discrepancy between the received product and its representation on our store.
   • The returned item must be in its original unworn condition, accompanied by all originally included box and papers from the shipment.
   • Approval for returns must be obtained via email or phone before initiating the return.
   • A 10% restocking fee is applicable to all returns, as credit card fees are non-refundable.
   • Returns without a valid reason may incur a re-stocking fee.
   • No refunds are issued for final sale items, discounted items, or negotiated items.
   • Customers are encouraged to inquire about products to ensure satisfaction, as images may have limitations.
   • Shipping and handling fees are non-refundable.
   • Special orders or custom orders - store credit only.

For any inquiries or concerns, feel free to contact us, and we will promptly and accurately address your questions. Thank you for your understanding and cooperation.